FAQs
HOW MUCH DOES SHIPPING COST?
EU: Free shipping on all EU orders over €75
- International: Subject to change based on destination, costs are quoted including duties at checkout.
INTERNATIONAL SHIPPING?
We offer international shipping through DHL Express / POSTNL
CAN I REMOVE/ADD/CHANGE ITEMS IN AN EXISTING ORDER?
- Unfortunately not, once the order ships we will have to wait for you to receive your order and then treat it as an exchange euinfo@arvingoods.com.
CAN I CANCEL AN ORDER ONCE IT HAS BEEN PLACED?
When the order isn’t ready for transport, adjustments can be made on the order. You can also log back into your account and cancel the order but once the order ships we will have to wait for you to receive your order and then process it as a return. Any further questions please emaileuinfo@arvingoods.com.
CAN I TRACK MY ORDER?
- Yes, after your items ship you should receive a shipping confirmation with a tracking number.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
EU: general time frame is 2-5 business days
International: Varies based on destination
*Please note this timeline is subject to change at any time based on holidays, natural disasters, etc. For delays please contact the carrier with your tracking number or email us.
DO I NEED TO SIGN FOR MY ORDER?
- Depends on country of destination.
WHAT IS ARVIN GOODS RETURN POLICY?
We will facilitate returns within 14 days please write euinfo@arvingoods.com.
CAN I RETURN SALE ITEMS?
We will facilitate exchanges within 14 days please write euinfo@arvingoods.com
DO I HAVE TO PAY THE REFUND AS A CUSTOMER?
You may return unused articles within 30 days of receipt (own expense). You can return the items by post/courier. We are not responsible for products that are returned to us in error. We do recommend you use a courier service which provides insurance for the value of the items you return or at least provides you with proof of shipment.
Make sure the items you want to return are properly packaged.
- Put the item(s) you wish to return in the box.
- Bring your package to a post office and sent it to the address below. Please make sure you keep the shipping receipt as proof.
- Please note that we can only accept items which are undamaged and have the original labels attached.
Your refund will be processed within 14 days after we have received your return in our warehouse. The amount of your return will be refunded via the original payment method.
Return address:
ArvinGoods Europe B.V.
Sterkade 5
5247 MS Rosmalen
The Netherlands
WHAT IS ARVIN GOODS EXCHANGE POLICY?
We will facilitate exchanges within 30 days please write euinfo@arvingoods.com
WHOLESALE - I WOULD LIKE TO STOCK ARVIN GOODS PRODUCTS
Please send inquiries euinfo@arvingoods.com along with a description of your company, and links to socials and website.
